Shipping policy

We ship to all provinces across Indonesia via our trusted courier partners.

Available Domestic Couriers:

• JNE (Reguler, YES, OKE)
• J&T Express
• SiCepat (REG, BEST)
• Lion Parcel

Estimated Domestic Shipping Times:

| Destination                         | Estimated Time     |
| ----------------------------------- | ------------------ |
| Jakarta & Jabodetabek               | 1–3 business days  |
| West Java, Banten                   | 2–3 business days  |
| Central Java, East Java, Yogyakarta | 2–4 business days  |
| Sumatra, Kalimantan, Sulawesi       | 3–7 business days  |
| Bali, Nusa Tenggara                 | 3–7 business days  |
| Maluku, Papua                       | 5–14 business days |

Estimated delivery times are not guaranteed. Delays may occur due to weather, public holidays, or courier service issues.

Same-Day & Instant Delivery

Available for select areas via:

• GoSend (Same Day / Instant)
• Grab Express (Same Day / Instant)
• Paxel (Same Day / Instant)

For same-day or instant delivery, contact us via WhatsApp at +62 811-1886-392 first to confirm availability.

International Shipping

We currently ship to Malaysia and Singapore via City Link Express.

Estimated Times:

• Malaysia: 5–8 business days
• Singapore: 5–10 business days

Notes: Customs duties, taxes, and import fees are the responsibility of the customer. We declare the actual value on customs forms. Delivery times may be affected by customs clearance.

Free Shipping

• Minimum purchase: Rp 100,000
• Applicable to standard domestic shipping only (JNE, J&T, SiCepat, Lion Parcel)
• Does NOT apply to same-day/instant delivery or international shipping

Order Processing

• Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays)
• Orders placed on weekends or public holidays processed the next business day
• Shipping confirmation with tracking number sent once dispatched

Tracking

You will receive a shipping confirmation email with a tracking number. Track directly through the courier's website.

Shipping Address

Ensure your shipping address is correct. We are not responsible for deliveries to incorrect addresses provided by the customer. Contact us immediately at +62 811-1886-392 if you catch an error.

Lost or Damaged in Transit

1. Contact us within 7 days of the estimated delivery date
2. We file a claim with the courier
3. Replacement or full refund provided after claim resolution

Shipping Restrictions

• PO Box addresses accepted for standard shipping only
• Remote areas may have extended delivery times
• Peak seasons (Ramadan, Lebaran, 12.12, etc.) may cause longer delivery times