Refund policy

We want you to be completely satisfied with your purchase.

Size Exchange (7 Days)

We offer a 7-day size exchange from delivery date.

Conditions:

• Item must be unworn, unwashed, and undamaged
• All original tags and hangtags must still be attached
• Returned in original packaging
• Proof of purchase (order number) required

How to request:

1. WhatsApp +62 811-1886-392 within 7 days of delivery
2. Provide order number and desired size
3. We'll provide return address and instructions
4. Ship the item back

Costs:

• Return shipping paid by customer
• We cover shipping for the replacement size
• One free size exchange per order

Damage / Defect Claims (7 Days)

Contact us within 7 days of delivery if you receive a defective or damaged item.

What qualifies:

• Manufacturing defects (loose seams, broken zippers, printing errors)
• Wrong item received
• Significant color bleeding or fabric damage from production

What does NOT qualify:

• Normal wear and tear
• Damage from improper use or washing
• Slight color variations from monitor/screen settings
• Minor thread ends

How to file:

1. WhatsApp +62 811-1886-392 within 7 days of delivery
2. Send order number + photos/video of the defect
3. We review and respond within 1×24 hours
4. If approved: replacement or full refund

Refunds

Issued for: Defective items, wrong item shipped, order cancellation before shipment.

Process:

• Processed within 3–7 business days after approval
• Issued to original payment method
• Bank transfers may take additional 1–3 days
• COD orders refunded via bank transfer

Non-Returnable Items

• Worn, washed, or altered items
• Items returned beyond 7 days
• Items without original tags/packaging
• Custom or personalized orders
• Clearance or final sale items

Order Cancellation

• Cancellable before shipment free of charge
• Once shipped, proceed with size exchange instead

Contact

WhatsApp: +62 811-1886-392 | Response within 1×24 hours